Important: This Privacy Policy forms part of the laju88 Terms and Conditions. By using our platform, you agree to the data collection and usage practices described in this document. Please read it carefully before registering or continuing to use the platform.
01Information We Collect
Laju88 collects various types of information to enable us to provide a secure, fair service that meets our members' needs. This information is divided into two main categories:
Information You Provide Directly:
- Full name, date of birth, and identification card number during account registration.
- Email address and phone number for verification and communication.
- Bank account or e-wallet details for deposit and withdrawal purposes.
- Identity verification documents (MyKad, passport) during the KYC process.
- Proof of residential address such as a utility bill or recent bank statement.
- Any communications you send to our support team.
Automatically Collected Information:
- IP address, device type, operating system, and web browser type used.
- Login session data including time, duration, and access location.
- Game history, wagering records, and financial transactions on the platform.
- Cookie and analytics data to understand platform usage patterns.
- Technical information related to app performance and error reports.
Note: All information collected is solely for legitimate purposes such as identity verification, fraud prevention, legal compliance, and service improvement. We do not collect data beyond what is required for platform operations.
02How We Use Your Data
The information collected is used responsibly for the following purposes:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Registration & Verification | Name, email, phone, identity documents | Contractual compliance |
| Transaction Processing | Bank / e-wallet details, transaction records | Contractual compliance |
| Fraud Prevention & AML | IP, login sessions, transaction patterns | Legitimate interest / Legal |
| Customer Support | Communication history, account records | Contractual compliance |
| Service Improvements | Usage data, platform analytics | Legitimate interest |
| Marketing Communications | Email, phone number | Your consent |
We do not use your data for any purpose not stated in this document without obtaining your consent first. If you do not wish to receive marketing communications, you may withdraw that consent at any time through your account settings.
03Sharing Information With Third Parties
Laju88 does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, there are certain situations where we may need to share your information, namely:
- Payment Service Providers: Transaction information is shared with trusted payment providers to securely process your deposits and withdrawals.
- Game Software Providers: Limited game session data is shared with licensed game providers to ensure game integrity.
- Legal Authorities: laju88 will disclose the required information if ordered to do so by a court, law enforcement agency, or competent regulatory authority.
- Identity Verification Services: Your KYC information may be sent to licensed third-party identity verification service providers to comply with anti-money laundering legal requirements.
- Professional Advisors: In certain cases, required information may be shared with lawyers, auditors, or security experts who are bound by strict confidentiality agreements.
All third parties involved are required to meet data protection standards equal to or higher than our own. They are not permitted to use your data for any purpose other than what has been specified in their agreement with laju88.
04Cookies & Tracking Technologies
Laju88 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform operations such as login session verification and security. These cookies cannot be disabled.
- Functional Cookies: Saves your preferences such as language, display settings, and favourite game selections for a more personalised experience.
- Analytics Cookies: Helps us understand how members use the platform so we can make meaningful improvements.
- Marketing Cookies: Used to display relevant offers and promotions to you based on your interests and usage patterns.
Cookie Controls: You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the laju88 platform.
05Data Storage & Security
The security of your data is our foremost responsibility. laju88 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, or misuse.
- All data is encrypted using 256-bit SSL/TLS technology during transmission.
- Stored data is protected with AES-256 encryption at the database level.
- Our servers are protected by multi-layered firewalls and real-time intrusion detection systems.
- Internal access to member data is restricted based on the principle of least privilege — only staff who require access for specific duties are permitted.
- Independent security audits are conducted periodically by specialist third parties to ensure security standards remain up to date.
- A comprehensive incident response procedure has been established to ensure any data breach is handled swiftly and effectively.
Your personal data will be retained for as long as your account is active, and for any additional period required by law or legitimate business needs (typically 5 to 7 years after account closure) before being securely deleted.
06Your Rights Regarding Personal Data
As a laju88 member, you have the following rights regarding your personal data that we hold. You may submit any requests related to these rights through our support team:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or outdated data in your account.
You may request the deletion of your personal data, subject to applicable legal requirements.
You have the right to request restriction of the processing of your data in certain situations permitted by law.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
How to Submit a Request: Contact the laju88 support team via live chat or our support email. We will process your request within 30 business days of receipt. For complex requests, we will notify you if additional time is required.
07Children's Data
The laju88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe your underage child has registered an account on our platform, please contact our support team immediately.
Child Protection Notice: Parents and guardians are advised to monitor their children's internet use and make use of available parental control tools. Online gambling is for adults only and can be addictive.
08Third-Party Links & Services
The laju88 platform may contain information about third-party services such as game providers, payment providers, and technology partners. While we only work with trusted parties, we wish to clarify that:
- Our Privacy Policy applies solely to the laju88 platform and does not cover the privacy practices of third parties.
- Every game software provider and payment provider we work with has their own privacy policy, which you should review separately.
- Laju88 is not responsible for the privacy practices or content of any third party.
- We encourage you to review the privacy policies of all third parties associated with the services you use within our platform ecosystem.
09Amendments to This Privacy Policy
Laju88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes are made:
- A notice will be displayed on the platform's home page for at least seven (7) days before the changes take effect.
- Registered members will receive a notification email informing them of any major amendments.
- The "Updated" date at the top of this document will be changed to reflect the latest version.
Your continued use of the laju88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. You are encouraged to review this page periodically to stay informed about how we manage your data.
10Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection team is ready to assist.
You can reach us via:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Email: [email protected] (response time: 1–3 business days).
- Help Centre: Visit page FAQ us for answers to frequently asked questions.
For formal complaints regarding data protection that cannot be resolved internally, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.